ITIL Service Transition Interview Questions

ITIL Service Transition Interview Questions

1. What is ITIL ?
Systematic approach to high quality IT service delivery.
Provides common language with well-defined terms.
ITIL provide flexible framework to develop service management model for organisation.

2. ITIL based models adopted by organization .
Microsoft MOF
Hewlett – Packard ( HP ITSM Reference Model)
IBM ( IT Process Model )
3. Difference between  ITIL v3 and v2.
Managing services as a portfolio is a new concept in ITIL V3
Service Catalogue Management was added as a new process in ITIL V3
http://wiki.en.itprocessmaps.com/index.php/Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes
4 What is ITIL service management?
Service management is a set of specialized organizational capabilities for providing values in the form of service.
The act of transforming recourses into services is the core of service management
5  Explain ITIL service Life cycle model .
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation,
  5. Continual Service Improvement
6   Define Service strategy?
How to design, develop and implement service management for organization is define under service strategy.
  • What are we going to provide?
  • Can we afford it?
  • Can we provide enough of it?
  • How do we gain competitive advantage?
7     Define Service Design?
How to design develop services and service management and converting service objective in to range of services.
  • How are we going to provide it?
  • How are we going to build it?
  • How are we going to test it?
  • How are we going to deploy it?
8     Define Service transition.
How to implement services in production as per design services.
  • Coordination and managing of the process
  • Build, test and deploy a release in to production.
9    Define Service operations
How to manage service on an ongoing basis to ensure their objectives are achieved.
Service operation is responsible for all ongoing activates required to support and deliver services.

10    What is continues service improvement (CSI)?
Continues evolution of service and identify ways to improve services.

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